Terms and Conditions
ONLINE TERMS FOR THE SUPPLY OF SERVICES
1 ABOUT THESE TERMS
1.1 These terms and conditions (Terms) set out the terms on which you can purchase Declutter and
Organising Services , Coaching of Organisation (Services) through our website (Website). You must
accept these Terms for us to provide the Services to you. By purchasing one or more of our Services,
you confirm that you accept these Terms and you become legally bound by them.
1.2 Please read these Terms carefully. These Terms tell you who we are and other important
information. They describe how we sell our Services, set out your rights and responsibilities and tell
you what to do if there is a problem. These Terms also limit our liability.
1.3 Some of these Terms only apply if asking us to engage in the Services as a consumer. This means
that we are providing the Services for your personal use (and you will not use our Services for
commercial, business or resale purposes). Terms that only apply to consumers will be marked clearly.
1.4 By engaging us to provide the Services, you are agreeing to these Terms. If you do not agree to
these Terms, you must not purchase our Services.
1.5 Please note that we reserve the right to update, change or replace any part of these Terms at our
sole discretion. However, the terms which apply to your order will be those in force at the time you
submitted your order to us.
1.6 We will collect some personal data about you in order to provide our Services (e.g. your name,
email address, payment details and delivery information). For information regarding how we process
personal data, please see our privacy policy at www.decluttermyspace.uk/Privacy.
1.7 These terms cover the terms and conditions if you purchase Services via the Website.
2 WHO ARE WE?
2.1 We are DECLUTTER MY SPACE LTD, registered in England and Wales with company number
15777087 whose registered address is Flat 32, 533 Whippendell Road, Watford, Herfortshire, United Kingdom, WD18 7QF (we/us/our).
2.2 We are Declutter and Organising Service and in the business of selling Declutter Services and
Coaching of House Organisation..
2.3 If you have any questions about these Terms, please contact us using the details below:
Email: info@decluttermyspace.uk
3 PLACING AN ORDER
3.1 To engage us to provide the Services, you need to place an order on our Website.
3.2 Please check your order carefully before confirming it. You are responsible for ensuring that your
order is complete and accurate.
3.3 The order will only be accepted when we send you a written acceptance of the order by email.
abide by these Terms. We will then send you information to enable you to book a time for the
Services.
3.4 Our Website is solely for the promotion of our Services in the UK. Unfortunately, we do not
accept orders from addresses outside the UK.
3.5 We reserve the right to accept or reject any order at our discretion. If we are unable to accept your
order, we will notify you as soon as possible.
If you are a consumer:
3.6 By placing an order, you confirm that you are an individual who is:
3.6.1 at least 18 years old; and
3.6.2 a resident in the UK.
3.7 If you would like to make any changes to your order after you have submitted it, please contact us
at www.decluttermyspace.uk/csigin as soon as possible and we will let you know if it is
possible to change your order.
4 DESCRIPTION OF OUR SERVICES
4.1 Descriptions of our Services are as set out on our Website.
4.2 If we provide the Services in a way which is based on a description or information provided by
you, you are responsible for ensuring that information is correct. If this information is incorrect, this
may change the Price for the Services.
If you are a consumer:
4.3 We will provide the Services with reasonable care and skill and Services carried out by us will
conform with the description of the Services on our Website.
5 PERFORMANCE OF OUR SERVICES
5.1 While we make every effort to perform our Services to you on your chosen date or as soon as
reasonably possible and in any event within 30 days of accepting your order, the time of performance
is not guaranteed.
5.2 We will do all that we reasonably can to provide the Services at the time(s) and date(s) or within
the period agreed with you. If there might be a delay before we can start or restart the Services, we
will email you to let you know as soon as reasonably possible. However, we are not liable to you for
any losses you incur as a result of any delay caused by circumstances beyond our reasonable control
(for example, but not limited to, severe weather, accidents or unpredictable traffic delays).
5.3 Where a delay is caused by circumstances beyond our reasonable control, we will usually try to
start or restart the Services as soon as the issue causing the delay has been resolved. If the Services are
delayed by more than 1 day, we will email you to let you know and offer you the option to either
continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a
full refund.
6.1 The price for our Services will be shown on the Website and as set out in your order (Price). The
Price is inclusive of VAT.
6.2 Prices for our Services may change at any time. This will not affect existing orders unless:
6.2.1 the information you provided us in relation to your order was materially different from the
information we required in order to provide the Services (for example, measurements, weights etc.);
or
6.2.2 there has been an error on the Website regarding the pricing of any of our Services and this
affects your order, we will try to contact you using the contact details you provided when you placed
your order. If this happens, we will give you the option to re-confirm your order at the correct price or
to cancel your order.
6.3 We will charge the Price to the credit or debit card that you have provided at the time we accept
the order. All amounts due must be paid in full in advance.
6.4 We accept the following credit cards and debit cards: Visa, Mastercard, American Express. You
can also pay by Apple Pay , Google Pay, Paypal. All credit card and debit card payments need to be
authorised by the relevant card issuer.
6.5 We use a third-party payment provider (Stripe) to process payments on our Website.
7 YOUR RIGHTS AS A CONSUMER
This clause 7 only applies where you purchase Services from us as a consumer.
7.1 You have 14 days from the date of your order confirmation email to change your mind and cancel
your order. However if the Service was booked with a consultant during the Initial Consultation the following refund policy applies:
7.2 We will not perform any Services during the 14-day cancellation period unless you request for us
to do so by ticking the relevant box or otherwise notifying us when you place your order. We are
under no obligation to accept your request.
7.3 If you request for us to start performing the Services during the 14-day cancellation period and we
agree to do so, this will impact your cancellation rights as follows:
7.3.1 you lose your right to cancel once the Services are fully performed and will not be entitled to a
refund even if the cancellation period has not expired;
7.3.2 if the Services have not been fully performed, you will be required to pay for the Services we
provided up to the time that you told us that you want to cancel.
7.4 To cancel your order, please email us at info@decluttermyspace.uk. You can also use the
cancellation form available at www.decluttermyspace.uk/csignin and enter the Customer Portal.
7.5 To help us process your cancellation more quickly, please have your order details ready or include
them in the email or cancellation form you send to us.
7.6 We will provide you with a refund as soon as possible and no later than 14 days after the day on
which you told us that you want to cancel. If the Services have been performed during the
7.7 We will issue your refund to the same payment method you used when you placed your order.
7.8 For more detailed information on your consumer rights, visit the Citizens Advice website at
www.citizensadvice.org.uk or call 0808 223 1133.
8 IF THE SERVICES DO NOT MEET THEIR DESCRIPTIONS
8.1 Where the Services or deliverables do not meet the descriptions on our Website:
If you are a consumer:
8.2 If you are unhappy with any of the Services provided, please contact us as soon as reasonably
possible. If the Services are not carried out with reasonable care and skill, you can ask us to repeat the
service or to fix it, or get some money back if we cannot fix it.
8.3 If the Services do not meet the standards set out in the contract or are misdescribed, please contact
us as soon as reasonably possible.
If you are a business customer:
8.4 You must notify us in writing within 14 days of receipt of the Services and any deliverables
setting out the nature and extent of the defects; and
8.5 We shall, at our option, remedy or re-perform or refund (in whole or in part) the Price for the
Services.
9 YOUR OBLIGATIONS AND RESTRICTIONS
[X].1 You agree that:
[X].1.1 you will pay the Price for the Services;
[X].1.2 you will provide complete and accurate information when placing an order;
[X].1.3 you are responsible for making sure that the information you provide us in order to enable us
to provide the Services is correct;
[X].1.4 you will comply with these Terms, and any other documents referred to in it, when using our
Website and placing an order for Services; and
[X].1.5 in reading and accepting these Terms, you are aware of and understand your rights and
responsibilities, and if you are not sure, you have contacted us [e.g. “on our Contact page”] for help or
more information.
10 OUR RIGHT TO END THE CONTRACT
10.1 We may terminate any and all contracts we have with you at any time by contacting you in
writing if:
10.1.2 you do or take part in anything illegal when using our Website or purchasing our Services; or
10.1.3 you fail to pay any amount due under a contract on the due date.
10.2 You can cancel your order under clause 7 (your rights as a consumer) or clause 8 (if the services
do not meet their descriptions).
10.3 Our right to terminate does not affect any of your rights.
If you are a business customer:
10.4 We may terminate any and all contracts we have with you if:
10.4.1 you are in material or persistent breach under this contract and that breach has not been
remedied 30 days after receiving written notice from us;
10.4.2 you are unable to pay your debts, you have a receiver, manager, administrator or administrative
receiver appointed over all or any part of your undertakings, assets or income; or
10.4.3 you cease or suspend, or threaten to cease or suspend, the carrying on all or any part of your
business.
11 OUR LIABILITY TO YOU
11.1 We are not liable to you for any losses you incur where the Services are delayed or cannot be
performed because:
11.1.1 you fail to make information available to us or fail to provide us with adequate instructions or
information to allow us to perform the Services; or
11.1.2 you fail to make the location available to us, or fail to prepare the location as required for us to
provide the Services, or fail to provide us with adequate instructions or information to allow us to
perform the Services.
11.2 If we are affected by an unforeseeable event, we will promptly write to you to let you know if
this means we are unable to fulfil a contract.
11.3 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not
caused by our breach or negligence, or any business loss or damage. If we are affected by an
unforeseeable event, we will promptly write to you to let you know if this means we are unable to
fulfil a contract.
11.4 Nothing in these Terms excludes or limits our liability for any death or personal injury caused by
our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law
does not allow us to exclude or limit.
The following clause in this clause 11 only applies to you if you are a consumer.
11.5 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage
that you suffer as a result. By ‘foreseeable’ we mean that, at the time the relevant contract was made,
it was either clear that such loss or damage would occur, or you and we both knew that it might
reasonably occur, as a result of something we did (or failed to do).
11.6 Subject to the below, our liability under or in connection with these Terms (regardless of whether
such liability arises in tort, contract or in any other way and whether or not caused by negligence or
misrepresentation) will not exceed the price for the Services paid by you.
11.7 We will not be liable to you under or in connection with these Terms (regardless of whether such
liability arises in tort, contract or in any other way and whether or not caused by negligence or
misrepresentation) for:
11.7.1 consequential, indirect or special losses; or
11.7.2 any of the following (whether direct or indirect):
11.7.3 loss of profit;
11.7.4 loss or corruption of data;
11.7.5 loss or corruption of software or systems;
11.7.6 loss or damage to equipment;
11.7.7 loss of use;
11.7.8 loss of opportunity;
11.7.9 loss of savings, discount or rebate (whether actual or anticipated); or
11.7.10 harm to reputation or loss of goodwill.
11.8 Where we have failed to provide you with the Services or some or all of the materials described
on the Website as part of the Services purchased, we shall only be liable up to the limit of the price
paid for the Services.
12 FEEDBACK AND COMPLAINTS
12.1 We welcome any feedback about our Services. We hope that you are satisfied with any purchase
you make with us, and we are always keen to hear about ways to improve our Services. If you have
any comments, please let one of our sales assistants know.
12.2 If you do have any complaints, please submit them to info@staging.decluttermyspace.uk and we will
aim to deal with these swiftly.
13 GENERAL
13.1 You are not allowed to transfer your rights or obligations under these Terms to anyone without
our prior written consent. We may transfer our rights and obligations under these Terms to another
business without your consent, but we will notify you of the transfer and make sure that your rights
are not adversely affected as a result.
13.2 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or
unenforceable, the legality, validity and enforceability of any other provision of these Terms will not
be affected.
13.3 If you breach these Terms and we take no action, we will still be entitled to use our rights and
remedies in any other situation where you breach these Terms.
13.4 Under this contract, notices must be in writing and sent to the other party’s address or email
address, as set out in the order confirmation. Letters sent in the United Kingdom will be deemed
delivered in 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed
delivered the same day (or the next business day, if sent on a non-business day or after 5pm on any
business day at the recipient’s location).
13.5 Each contract, these Terms and the terms of each accepted order represent the entire agreement
between us and replace any terms and conditions of purchase or supply that you have been provided
with previously.
13.6 Each contract, these Terms and the terms of each accepted order and any dispute or claim arising
out of them will be governed by, and interpreted in accordance with, the laws of England and Wales
and the parties agree that the courts of England and Wales will have exclusive jurisdiction to settle
such disputes or claims. If you are a consumer and live in either Northern Ireland or Scotland, you
can choose to bring a claim in England and Wales or in the courts of another part of the United Kingdom.